When Intake AI shows an error
Most errors come from the AI provider, especially with your own API key. The message in the chat says what’s wrong, and you can send the request again right there.
Common messages
Section titled “Common messages”- Key rejected: copy the key from your provider again and save it in Settings under “Intake AI”.
- Rate limit reached: your key sent too many requests. Free keys only allow a few per minute, so wait a moment.
- Provider busy: try again in a moment.
- Model not available: pick a different model in Settings. For some errors, Intake suggests another model itself.
- Request too large: use a smaller photo or a shorter message.
- No key saved: add your key in Settings.
- Subscription not active: check the subscription in Settings under “Intake AI” or restore it.
On iPhone, “Retry” below the message sends the same request again; on Android, just send your message once more. If none of this helps, write to us via “Contact” in Settings and include the message.